SugarCRM is the premier commercial open source customer relationship management application provider, breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of flexibility, high costs, and closed-source structure which is embedded into the traditional product offerings. This has led to a failure rate of over 70% with traditional CRM implementations.

The 3 founders who started SugarCRM created a new kind of software company that smashes the CRM industry's antiquated methodologies - using distributed, open source product development. By leveraging the combined intelligence of CRM developers across the globe, SugarCRM has built a more revolutionary CRM application than what is offered by most proprietary software or hosting companies’ today.